FAQ

How do I place an order?

Simply select your items, add them to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details, then confirm your order.

What payment methods do you accept?

We accept all major payment methods available at checkout, including credit and debit cards and other local payment options depending on your location.

Will I receive an order confirmation?

Yes. After placing your order, you will receive an order confirmation email with your order details.

Shipping & Delivery

Where do you ship?

We currently ship to selected countries. Available shipping destinations are shown at checkout.

How long does delivery take?

Delivery times depend on your location:

  • Domestic orders: usually 1–3 business days

  • International orders: usually 3–7 business days

Please note that delivery times are estimates and may vary.

How much does shipping cost?

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Will I receive tracking information?

Yes. Once your order is shipped, you will receive an email with tracking details.

Products & Care

What materials are used in your jewellery?

Our jewellery is made from carefully selected fashion jewellery materials designed for everyday wear. Material details for each item are listed on the product page.

Is your jewellery suitable for everyday use?

Yes. Our pieces are designed for regular wear. To maintain their appearance, we recommend following basic care guidelines.

How should I care for my jewellery?

  • Avoid contact with water, perfume, and chemicals

  • Remove jewellery before sleeping or exercising

  • Store items in a dry place when not in use

Returns & Refunds

Can I return my order?

Yes. If you are not satisfied with your purchase, you may return it in accordance with our Return & Refund Policy.

How do I start a return?

Please contact our customer support by email with your order number. We will guide you through the return process.

When will I receive my refund?

Refunds are processed after the returned item has been received and inspected. The refund will be issued to the original payment method.

Contact & Support

How can I contact you?

You can reach us at:

📧 oldabunrelq3@gmx.net
📞 +44 7557 921531

We aim to respond to all inquiries within 1–2 business days.